Contact Us/Return/Exchange

Returns - Exchanges 

PLEASE NOTE:  will only provide a return label in case of product damage or any incorrect item with in 90 days of the order date. For a regular return and exchange you are responsible for shipping the item to we will take care of the shipping fee when sending back to you. 

You can process the return / exchange online within 90 days of item received from the link below. Item must be in original package and have tags attached with a copy of your receipt. You will receive a RA# and return address. 

Start Your Return 

We know your time and money are valuable - your return may take up to 3 days to process.  If you have any concerns, please email us. 

International shipping returns 
Due to the increased cost of shipping outside of the United States and duties imposed by other countries. If you need to return an item, you will need to cover the cost to do so unless we shipped you an incorrect item. 

Gift Items 
Items can only be exchanged from any ongoing special promotion i.e. bundle deals/ Free Gifts; No Refund is applicable on any item. 

Custom Items 

All custom vests / items are handmade. No refunds or exchanges will be allowed on custom items. Double check your size before ordering. If you are between sizes, we recommend sizing up 

For return questions, please email to: leather@sunsetleatheronline.com

if you prefer to contact us by phone please call us at 860 593 9140